Real support doesn’t DM you first. Scammers do.
Fake “support” scams are one of the most common ways people lose money in crypto — because the attack feels helpful, urgent, and personal.
The setup: how it usually starts
You’ll see one of these:
- A DM after you post a question or comment
- A reply like: “I can help. Message me.”
- A “support” account that looks official (logo, name, followers)
Red flag #1: They contact you first.
The hook: what they try to make you do
Their goal is always the same: get access or get you to approve something.
Common tactics:
- “Verify your wallet”
- “Sync your wallet”
- “Fix a pending transaction”
- “Connect here to resolve the issue”
- “Enter your seed phrase to restore access”
Red flag #2: Any request for your seed phrase.
Support never needs it. Ever.
The pressure: why it works
They push emotion:
- “Your funds are at risk”
- “You must act now”
- “This will expire”
- “Last warning”
Red flag #3: Urgency. Real systems don’t need panic.
The NanaProof response (copy/paste)
When someone offers help in DMs, reply once and stop:
“Thanks. I don’t handle support in DMs. I’ll contact the official support from the website I type in myself.”
Then:
- Close the chat
- Go to the official site by typing the URL yourself
- Use official help channels only
Quick checklist (save this)
If it’s support, it must be true:
- You found it from a site you typed or a trusted bookmark
- It never asks for seed phrase
- It never rushes you
- It never sends you random links to “connect” or “verify”
If any one is missing → it’s not support.
Next post: A simple guide to checking links and domains in 10 seconds.